Everything you need to know before creating your MagiClaus video.

MagiClaus is a personalised Father Christmas video made around your child. Santa can use their name, details from their year and their photograph, so the film feels addressed to them.

A generic greeting can drop in a first name. MagiClaus is built so interests, memories and a photo can sit inside a coherent story. See What makes it personal for that difference.

Yes. Each film is made for the child you describe. Two children with different notes and photos should not receive the same story with only the name changed.

You share a few details and a clear photo. Those notes are woven into a designed Santa story, and the photo can appear in the film. The steps are on How it works.

At least your child’s name, a few personal notes from their year, and one clear photograph. Extra details help; they are not all required. You can see a video example first if you wish.

Name, age, interests, a proud moment or memory, an optional message from you, and a photograph. You choose how much to share. What makes it personal explains each of these.

Yes. The name is meant to be used naturally in the story – as if Santa already knows them.

Yes, when you provide it. An interest or a proud moment can appear as a natural line in the story, not as a checklist.

Yes. You may add a short line you would like Father Christmas to pass on – something warm you want recognised, not a lecture.

No. You choose what to share. A name, a memory and a photo already make the film feel theirs. Skip anything you would rather keep private.

Yes. The photograph you upload — a drawing, object or place, not a face — can appear in a personalised scene in Santa’s world.

A clear photo of a drawing, handmade object or place (for example your house). Do not upload photos of people — especially faces.

You provide one clear photograph of a drawing, object or place. That is the picture that can appear in the personalised scene.

Yes. Current packages offer a separate personalised video for one to four children. Package options are on the pricing page.

No. It is not one shared film. Each child receives their own personalised video.

Yes. Each video can follow different interests, memories, a different photograph and a different message, if you wish.

Prices depend on your selected market and how many children you order for. Current amounts are on the pricing page – they are not listed here, so they stay accurate.

The amount shown is the total for that number of children. The per-child price is taken from it, and is usually kinder when you order for more than one child. See the pricing page.

No. MagiClaus is a one-time purchase.

Yes. A later order is a separate purchase, independent of the first video.

Prices are shown in the currency available for your selected market.

Yes. It is meant as a private video you can watch again. How long access lasts will be confirmed later.

You can watch it in a browser on a phone, tablet or computer. Specific television or casting options are not confirmed yet.

A download option is not confirmed yet. We will explain how you can keep and rewatch the film before you order.

At least your child’s name, a few personal notes from their year, and a clear photograph. A sibling’s name or a message from you is optional.

Yes. Parents choose which details they provide. Share only what you are comfortable putting in the story. Final privacy rules will be published before launch.

The photograph is used for the personalised visual moment in the film – so they can see something they made or shared appear in Santa’s world. It is not used as a public gallery image.

It is meant as a private film for your family, not a public gallery. Exact access rules will be published with the privacy policy before launch.

MagiClaus is a website that works in a modern browser on a phone, tablet or computer. You do not need a special device.

No. You can order and watch in the browser. There is no MagiClaus app to install.

Yes. The site is built to work on a phone as well as on a larger screen.

Try another browser or device first. How we will help with playback issues after launch is not confirmed yet – we will explain that clearly when ordering is open.